FAQ

Do you ship to overseas address?

Unfortunately, we only send to address within New Zealand at the moment.

What is the shipping cost?

For North Island it is $7/order; for South Island Delivery, it is $12/order.

Free Shipping for orders over $70.

Sorry we do not ship to overseas.

When do I expect to receive my order?

It takes only 2-4 work days from Sweet As Popcorn to your door. Please allow some delay at this time we appreciate your patience.

How do I change / cancel my order?

Please send us an email ([email protected]) with your order number and the changes you want to make. If the order hasn’t been sent out, we can fix it for you!

How do I make a payment?

We accept Paypal and Direct Bank Transfer.

When you make Direct Bank Transfer, please use your Order Number as the bank transfer reference. Your order will NOT be shipped until the funds have cleared in our account. (It might take 1 work day.)

We recommend Paypal because it is instant and easy!

Returns & Refund Policy

Please contact us within 14 days if there is a problem with your order at [email protected].

If you received a product by mistake please contact us at [email protected] and we will arrange for a replacement product to be sent to you or a replacement voucher. There is no restocking fee for replacement orders.

If the product was defective please contact us at [email protected] and we will arrange for either a replacement product or email voucher. We may ask for the product to be returned for investigation. A courier will be provided should this be required at no cost to you.

We are unable to offer a refund for a change of mind.

If you cannot find your answers above, please send us an email. We look forward to hearing from you!

Email: [email protected]
Phone: +64 7 8537058
Address: 187 Ellis Street, Frankton, Hamiltonreta